FAQ – Frequently Asked Questions

We aim to process and ship all orders as quickly as possible on a first-come, first-served basis.

Orders placed on business days are usually shipped within 1–2 days. Express orders (DHL Express or UPS Express) are prioritized and processed faster.

Please note that processing times may vary slightly during peak periods or holidays.

You will usually receive an order confirmation email within a few minutes after placing your order.

If you haven’t received it, please check your spam or junk folder, as the email may have been filtered there.

If you still cannot find your confirmation, please contact our customer support team and we will be happy to assist you.

If you need to change your shipping address, please contact our customer support team as soon as possible.

In many cases, we can still update the address before the order is shipped. However, as our warehouse processes orders quickly, we cannot guarantee that changes can always be made in time.

Yes, you can place an order without creating an account.

Simply proceed to checkout and complete your purchase as a guest.

Yes, Rehband ships to most countries worldwide.

Shipping availability and costs are calculated automatically at checkout, where you can see the exact options for your location before completing your order.

In some cases, deliveries may be delayed due to factors such as high shipping volumes, customs processing or unforeseen issues with the carrier.

Most delays are only temporary, and your tracking information will be updated as soon as your shipment continues to move.

If your tracking has not been updated for an extended period, please contact our customer support team and we will be happy to assist you.

We work with a range of trusted shipping providers, including DHL, DHL Express, UPS, UPS Express and DPD.

The available shipping options depend on your location. Once you enter your address at checkout, you will see the exact delivery options for your region.

For international shipments, delivery may be handled by your local postal service after the package arrives in your country.

Yes, you can enter a different shipping address during checkout.

Simply provide the desired delivery address, and your order will be shipped there instead of your billing address.

We’re sorry to hear that – this should not happen.

If your item arrives damaged, please contact our customer support team as soon as possible and include photos of the damage. This helps us resolve the issue quickly.

Our team will take care of everything and find a suitable solution for you.

You can return your item within 30 days of receiving your order.

To start your return, simply use our Returns Center and follow the steps provided.

In many European countries, we provide a return shipping label for your convenience. In other regions, return shipping costs may need to be covered by the customer.

When you register your return in our Returns Center, you will see the available return options and whether a return label is provided for your location.

Refunds are processed after your return has been received and inspected by our returns team.

Returns are usually processed within 3–5 business days after arrival at our warehouse. Once your return has been processed, you will receive a confirmation email.

After that, it typically takes an additional 2–4 business days for the refund to appear in your account, depending on your payment provider.

We offer a variety of secure payment methods, including credit card, PayPal, Klarna, Apple Pay and Google Pay, as well as additional local payment options depending on your region.

The exact payment methods available for your order will be displayed at checkout.

Please see the instructions on the page Payment Terms.

Your payment is usually charged as soon as your order is placed.

If you choose a payment method such as Klarna or PayPal “Pay Later”, the charge will be made according to the terms agreed with the payment provider.

Yes, your payment is secure.

We use trusted payment providers such as PayPal, Klarna and Shopify Payments (for credit card transactions), all of which meet high security standards and use advanced encryption technologies to protect your data.

You can read more about how they operate on their webpages www.paypal.com and www.klarna.com.

You can enter your discount code in the cart or during checkout.

Simply type your code into the designated field, and the discount will be applied to your order.

Yes, when you sign up for our newsletter, you will receive a 10% discount on your first order.

Simply enter your email address, and your personal discount code will be sent to you shortly.

You can sign up for our newsletter here: Newsletter sign-up

Yes, in cooperation with GovX, we offer a permanent discount for eligible customers in the United States.

Military members, law enforcement officers, firefighters, emergency medical service workers, government employees and their families can receive a 15% discount on their purchase at Rehband.com.

To access the discount, you need a GovX ID. You can verify your eligibility and log in via GovX.

For more information on how to register and obtain a GovX ID, please visit the GovX website.

You can contact us via our contact form * or by email at support@rehband.com *. For faster assistance, please include your order number if your request is related to an order.

Our customer support team will be happy to assist you with any questions

*Please get in touch through only one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

Our customer support team is available Monday to Friday and aims to respond to all inquiries as quickly as possible.

In most cases, you will receive a response within 24 hours, and no later than 48 hours.

Please note that response times may be slightly longer during periods of high demand or due to local holidays.

Our customer support team primarily provides assistance in German and English.

For other languages, we may use translation tools to help answer your inquiry.